General Terms of Sale

1. Seller Identification

The online store is operated by ALPINALUZ S.L., NIF/VAT ESB56717093, with its registered office at Calle Albéniz 16, Nave 4, 08440 Cardedeu, Barcelona, Spain. Contact: info@alpinaluz.com · +34 658 122 333.

2. Scope

These conditions govern purchases made through the Alpinaluz online store. Professional clients or budget orders may also be subject to specific conditions accepted in writing. Mandatory consumer protection rules of the applicable country will prevail when they grant additional rights.

3. Products, Information and Availability

Alpinaluz strives to ensure that photographs, specifications, dimensions, colors, and descriptions are accurate. There may be slight perception variations due to screens, batches, or materials. The availability shown may change before order confirmation. If exceptionally a product cannot be supplied, we will contact the customer to propose an alternative, a wait, or the corresponding refund.

4. Prices and Taxes

Prices are shown in the currency and with the applicable taxes according to the Market/Checkout. The final price, discounts, taxes, and shipping costs are shown before confirming the order. Alpinaluz may modify future prices, promotions, or commercial conditions, without affecting already confirmed orders except in the case of a manifest error or agreement with the customer.

5. Order and Confirmation

The order is considered received when the corresponding confirmation is displayed and/or the confirmation email is sent. Final acceptance may depend on payment validation, availability, anti-fraud checks, and delivery data. Order confirmation does not necessarily equate to an invoice; the invoice will be provided through the enabled means or when applicable.

6. Payment

The available methods are those shown at Checkout. Bank transfer requires prior agreement with Alpinaluz and does not constitute a general automatic method of the store. For orders subject to transfer, goods will not be dispatched until funds are confirmed unless expressly agreed B2B conditions in writing.

7. Delivery

Delivery times, rates, and free shipping thresholds are governed by the current Shipping Policy and what is shown at Checkout. Times are estimated and may vary due to logistical reasons, holidays, remote areas, or force majeure. Bulky, special, or multi-package products may have specific conditions.

8. Cancellation Before Shipping

If the customer requests to cancel an order before it has been prepared or shipped, Alpinaluz will attempt to stop it. If it is already in advanced preparation or in transit, it may be necessary to refuse delivery or process the return according to the applicable policy.

9. Withdrawal, Returns and Refunds

The current Returns Policy will apply, distinguishing between the legal right of withdrawal within the first 14 days and Alpinaluz's commercial extension up to 30 days. Return costs for change of mind are the customer's responsibility when adequately informed, and refunds will be made in accordance with the published regulations and conditions.

10. Warranty and Non-Conformity

New products come with a 3-year warranty against non-conformity, without prejudice to additional mandatory rights. The warranty does not cover damage resulting from incorrect use, installation, electrical supply, or handling, normal wear and tear, or environmental conditions incompatible with the product specifications.

11. Intellectual Property

The texts, photographs, designs, logos, trademarks, technical sheets, code, and other contents of the store belong to Alpinaluz or are used with authorization. Reproduction, reuse, distribution, or commercial exploitation without prior authorization is not permitted, except for legally allowed uses.

12. Liability

Alpinaluz will not be liable for delays or failures caused by events beyond its reasonable control, without prejudice to the consumer's mandatory rights. Nothing in these conditions limits liabilities that cannot be legally excluded.

13. Customer Service and Complaints

For inquiries, incidents, or complaints, the customer can contact info@alpinaluz.com or +34 658 122 333. Alpinaluz will endeavor to resolve complaints diligently. Consumers may also turn to public consumer bodies or legally available resolution mechanisms.

14. Applicable Law and Jurisdiction

These conditions are interpreted in accordance with the applicable legislation. When the buyer is a consumer, the mandatory jurisdiction and protection rules that apply to them will be respected, without imposing a waiver of the courts of their domicile when the law grants them that right. For exclusively professional/B2B relationships, and unless otherwise agreed in writing, the parties may submit to the courts of Barcelona.