Shipping policy
We ship from our operational warehouse in Barcelona. The delivery time, cost, and free shipping threshold depend on the country or destination zone selected in Shopify Checkout.
| Destination | Estimated delivery | Standard shipping | Free shipping |
|---|---|---|---|
| Mainland Spain | 1–2 business days | 3,95 € | From 19,95 € |
| Mainland Portugal | 2–4 business days | 3,95 € | From 19,95 € |
| Baleares | 2–4 business days | 4,95 € | From 49,95 € |
| Mainland France | 2–3 business days | 6,95 € | From 44,95 € |
| Germany | 3–5 business days | 6,95 € | From 49,95 € |
| Italy | 3–5 business days | 6,95 € | From 49,95 € |
| Belgium | 2–4 business days | 7,95 € | From 49,95 € |
| Luxembourg | 2–4 business days | 7,95 € | From 49,95 € |
| Netherlands | 3–4 business days | 7,95 € | From 49,95 € |
| Austria | 3–5 business days | 8,95 € | From 49,95 € |
| Other enabled EU countries | According to destination | 8,95 € | From 49,95 € |
Special zones
Canary Islands, Ceuta, and Melilla are not currently available with the standard online purchase rate. For these destinations, and for other islands or remote areas not included in the mainland conditions, the customer must contact Alpinaluz to check availability, delivery time, and transport budget.
Free shipping calculation
The free shipping threshold is calculated on the value of the products after applying discounts, promotional codes, or other reductions, excluding transport costs. The final amount and eligibility are those shown at Checkout.
Bulky or special products
Bulky, very long, heavy products, those shipped in multiple packages, or subject to special carrier surcharges may have different transport conditions and may not be included in the standard free shipping conditions. Any applicable additional cost must be shown before completing the order.
Delivery times
The indicated times are estimates for products in stock. They may vary due to holidays, remote areas, carrier incidents, demand peaks, large volume orders, or causes beyond Alpinaluz's reasonable control. If an order contains products with different times, it may be shipped in one or more packages.
Tracking
When the order is dispatched and tracking is available, the customer will receive the transport information or can consult it through the channels enabled by Alpinaluz.
For any inquiries about shipments: info@alpinaluz.com · +34 658 122 333 (09:00–24:00).