Returns

We want your purchase to be correct. Here is a quick summary of how returns work at Alpinaluz.

You have 30 days

You have 14 calendar days of legal withdrawal from the receipt of the order, and in addition, Alpinaluz commercially extends this period to 30 calendar days to request the return.

How to request it

Write to us at info@alpinaluz.com indicating your order number and the reason. We will confirm the instructions and the current return address. Please do not send the product before receiving our confirmation.

Condition of the product

The product must be returned complete, without permanent installation, and in conditions that allow its review. We recommend keeping the original packaging and all protections and accessories.

Costs

In returns due to a change of mind, the return costs are borne by the customer. If you prefer, we can arrange the collection or provide you with a label; we will inform you of the cost before confirming, and it can be deducted from the refund.

Product damaged, incomplete, or incorrect?

In that case, we handle it at no cost to you. Notify us as soon as possible, if possible within the first 48 hours, with photographs of the packaging, the shipping label, and the product.

Warranty

All new Alpinaluz products have a 3-year warranty against non-conformities.

Refunds

They are made by the same payment method. Once the product is received and reviewed, we aim to process them within 3–7 business days.

You can check all the details in our Returns and Warranty Policy.