ORIKA E27 pendant lamp in natural fibers, three sizes

We ship from our warehouse in Barcelona.

Delivery time, shipping cost and the free-shipping threshold depend on the destination country or zone selected. See the conditions for your destination above.

The times shown are estimates for in-stock products and may vary due to public holidays, remote areas, carrier incidents or high-volume orders.

Bulky, extra-long or unusually heavy products, or those shipped in several parcels, may be subject to different transport conditions and may not be included in the standard free-shipping conditions. The final cost will be shown before you complete your order.

Returns

You have up to 30 days from receiving your order to request a return.

For returns due to a change of mind, an error in the choice of colour, size or model, or other reasons not attributable to Alpinaluz, the return shipping costs are borne by the customer. If you use a return label provided by Alpinaluz, its cost may be deducted from the amount to be refunded.

The product must be returned complete, unmodified and with all its accessories and components. We recommend keeping and using the original packaging to protect the product properly during transport.

The absence or deterioration of the original packaging does not automatically mean the return will be rejected. However, if the condition of the product, or the lack of packaging, accessories or protections, causes a loss of value, damage or the need for refurbishment, the refund amount may be reduced proportionally after inspection of the product.

Products cut to size, modified or irreversibly altered will not be accepted within the commercial return, except where there is a defect or lack of conformity covered by applicable regulations.

If you have received a defective, transport-damaged, incomplete or incorrect product, please contact us before returning it. Once the issue has been verified, Alpinaluz will handle the solution and the corresponding costs.

The refund will be processed once the product has been received and inspected.

View shipping policy· View returns policy

Alpinaluz products come with a 3-year warranty against manufacturing defects and lack of conformity, without prejudice to the consumer's applicable legal rights.

When a product has specific or additional coverage, this will be indicated in its technical data sheet.

To handle a claim, it will be necessary to identify the order or invoice and provide the information needed to verify the problem, such as photographs, videos or operating tests. Where necessary, we may request the return of the product for inspection.

The warranty covers manufacturing defects and lack of conformity under normal conditions of use.

The warranty does not cover damage resulting from:

• incorrect installation or installation contrary to the instructions;
• inadequate voltage, power supply or electrical connection;
• use of incompatible drivers, dimmers, transformers, bulbs or accessories;
• impacts, breakage or damage occurring after delivery;
• moisture or outdoor installation when the product does not have the appropriate IP rating;
• use contrary to the product specifications;
• normal wear and tear;
• unauthorised handling, modification or repair;
• misuse or negligence.

If a defect covered by the warranty is confirmed, Alpinaluz will provide the corresponding solution in accordance with applicable regulations, including, where appropriate, repair, replacement, price reduction or refund.